Freshdesk, a leading product from Freshworks, offers a comprehensive suite of customer service solutions designed to enhance and streamline support operations. Trusted by over 60,000 customers worldwide, Freshdesk empowers businesses to deliver exceptional customer service with advanced, intuitive, and scalable tools.
Why Choose Freshdesk?
Smart. Streamlined. Scalable.
Freshdesk elevates customer service by integrating AI-driven ticketing, self-service options, and collaborative tools into a unified platform. With Freshdesk, support teams can efficiently manage, prioritize, and resolve customer queries, ensuring timely and consistent service.
Advanced Ticketing System
Deliver Personalized Support Fast
Freshdesk’s advanced ticketing system allows support agents to manage, prioritize, and resolve tickets efficiently. The unified workspace ensures agents focus on the right issues and move quickly to deliver personalized support, enhancing customer satisfaction and reducing resolution times.
Self-Service Solutions
Deflect FAQs and Optimize Agent Workload
Freshdesk enables businesses to automate self-service with a scalable knowledge base and custom widgets. These tools help customers find answers faster, reducing the load on support agents. Integrating the portal with custom apps tailors the self-service experience to specific business needs, providing a seamless and efficient support solution.
AI-Powered Automations
Optimize Operations with AI-Powered Automations and Workflows
Freshdesk leverages AI-powered automations to eliminate redundancy and enable support teams to operate on autopilot. Generative AI assists agents at every step, improving productivity and ensuring accurate resolutions. This optimization leads to more efficient operations and a better customer experience.
Collaboration Tools
Bring Teams Together for the Future of Hybrid Work
Freshdesk empowers agents with collaboration tools that facilitate engagement with the right experts from cross-functional teams. This collaboration enhances the ability to provide faster and more consistent service on complex inquiries, fostering a cohesive and efficient support environment.
Proactive Analytics
Leverage Proactive AI-Driven Insights to Optimize Support
Freshdesk uses generative AI to analyze interactions continuously, surfacing potential issues and optimizing support operations. Proactive AI-driven insights help monitor quality, realize lower total cost of ownership (TCO), and ensure a superior customer service experience.
Unified Customer Service Suite
Get Bots, Ticketing, and Conversations in One Unified Solution
Freshdesk’s Customer Service Suite integrates AI-powered conversations, no-code bots, and efficient ticket management into a single, unified solution. This comprehensive suite enables businesses to improve productivity, exceed customer expectations, and deliver exceptional service.
Why Customers Love Freshdesk
Freshdesk’s versatility and scalability make it a preferred choice for businesses of all sizes. Here are some testimonials from satisfied customers:
Eric Bompas, Product Manager at Klarna “I’m responsible for our chat platform and channel service strategy. The reason why we moved to Freshworks was for the APIs so that we can be our own chat client. I really enjoyed the collaboration.”
Kris Sundberg, VP of Customer Success at Restaurant365 “Freshdesk has scaled with us. What I love most is that I don’t need an administrator to maintain it. Ticket automation, screen-share through the chat, customized portals for different segments of our users—all those things are really helping us bring response times down.”
Trusted by Industry Leaders
Freshdesk is trusted by renowned companies such as Pearson, Bridgestone, Sonata Software, Orderin, Big Bus, and Decathlon. These industry leaders rely on Freshdesk to manage their customer support operations, demonstrating its effectiveness and reliability.
Sign Up for Your Free Trial Today
Experience the power of Freshdesk with a free 14-day trial. Enjoy unlimited agents, no credit card required, and no strings attached. Discover how Freshdesk can transform your customer service operations.
About Freshworks
Freshworks offers a range of innovative products designed to enhance business operations, including Freshdesk, Freshchat, Freshservice, Freshsales, Freshsales Suite, Freshmarketer, Freshworks Neo, and Freddy AI. The company is committed to providing top-notch support, training, and certification services, ensuring customer success.
Explore Freshdesk today and elevate your customer service to new heights with smart, streamlined, and scalable solutions.
