Moonpig is an online personalized greeting card and gift retailer based in the UK. The company was founded in 2000 by Nick Jenkins, and it allows customers to create customized cards, gifts, and flowers for various occasions such as birthdays, weddings, anniversaries, and more.
Moonpig offers a wide range of card designs and allows customers to personalize their cards with their own text and photos. In addition to cards, Moonpig also offers a range of gifts, including flowers, chocolates, balloons, and other items that can be customized and delivered directly to the recipient.
The company has grown significantly since its founding and has expanded its product range and services to include mobile apps, personalized mugs, t-shirts, and other merchandise. Moonpig has become a popular choice for people looking to create unique and personalized gifts and cards for their loved ones.
The history of Moonpig:
Moonpig was founded in 2000 by Nick Jenkins in London, UK. Jenkins had the idea for the company after struggling to find a card for his sister’s birthday while on holiday in Spain. He thought that there must be a better way to create and send personalized cards, so he started Moonpig.
Initially, Moonpig was a small startup, with Jenkins working out of his bedroom and using a digital camera to take photos of his friends to use on the cards. However, the company quickly grew in popularity, and by 2007, it had become the largest online retailer of personalized cards in the UK.
In 2011, Moonpig was acquired by Photobox, a company that specializes in personalized photo products. This acquisition allowed Moonpig to expand its product range and services, and the company now offers a wide range of personalized gifts in addition to cards.
In 2014, Moonpig experienced a security breach that affected millions of customers. The company faced criticism for its handling of the breach and was fined by the Information Commissioner’s Office. However, Moonpig took steps to improve its security and was acquired by a new owner, Exponent Private Equity, in 2016.
Today, Moonpig continues to be a popular choice for people looking to create personalized cards and gifts. The company has expanded its range of products and services and now operates in the UK and several other countries, including Australia and the Netherlands.
How Moonpig works:
- Choose your product: Customers can browse Moonpig’s website or mobile app to choose from a wide range of products, including cards, gifts, and flowers.
- Personalize your product: Customers can add their own text and photos to create a unique and personalized product. Moonpig provides a range of templates and designs to choose from, or customers can create their own design from scratch.
- Choose delivery options: Customers can choose to have their product delivered directly to the recipient or to themselves. Moonpig offers a range of delivery options, including standard delivery and next-day delivery.
- Checkout: Once the product has been personalized and delivery options selected, customers can checkout using a secure payment system. Moonpig accepts a range of payment methods, including credit and debit cards, PayPal, and Apple Pay.
- Receive your product: The product is then printed, packaged, and delivered to the recipient. Moonpig provides updates on the status of the order, including confirmation of dispatch and delivery.
Overall, Moonpig offers a convenient and easy-to-use service for creating personalized cards, gifts, and flowers. The company’s range of products and delivery options make it a popular choice for people looking to create unique and thoughtful gifts for their loved ones.
Moonpig’s range of products:
- Cards: Moonpig’s core product is personalized cards. Customers can choose from a wide range of designs, including birthday cards, wedding cards, Christmas cards, and more. Customers can add their own text and photos to create a unique and personalized card.
- Gifts: Moonpig also offers a range of personalized gifts, including photo gifts, mugs, t-shirts, and more. Customers can add their own photos and text to create a one-of-a-kind gift.
- Flowers: Moonpig’s flower range includes bouquets, plants, and floral gifts. Customers can choose from a range of flowers and add a personalized message to their order.
- Experience gifts: Moonpig offers a range of experience gifts, such as spa days, wine tastings, and cooking classes. Customers can purchase a voucher for the experience and add a personalized message.
- Personalized books: Moonpig also offers a range of personalized books for children, including storybooks and coloring books. Customers can add the child’s name and photos to create a unique and personalized book.
Overall, Moonpig’s product range offers a wide range of options for creating personalized gifts and cards for various occasions. The company’s easy-to-use website and mobile app make it simple for customers to create a unique and thoughtful gift.
Moonpig’s mobile app
- Easy to use: The Moonpig app is designed to be user-friendly and easy to navigate, making it simple for customers to create personalized cards and gifts on their mobile devices.
- Personalization options: The app allows customers to personalize their products with their own photos and text. Customers can choose from a wide range of designs and templates or create their own design from scratch.
- Reminder service: The app includes a reminder service, which sends notifications to customers when an important occasion is approaching, such as a birthday or anniversary.
- Order tracking: Customers can track the status of their orders using the app, including confirmation of dispatch and delivery.
- Secure payment options: The Moonpig app allows customers to make secure payments using a range of payment methods, including credit and debit cards, PayPal, and Apple Pay.
Overall, the Moonpig app provides a convenient and easy-to-use platform for creating personalized cards and gifts on-the-go. The app’s features, including the reminder service and order tracking, make it a popular choice for customers looking for a hassle-free way to create unique and thoughtful gifts.
Conclusion:
Moonpig is a popular online retailer that offers a wide range of personalized cards, gifts, and flowers for various occasions. The company was founded in 2000 and has since grown to become one of the largest online retailers of personalized cards in the UK. Moonpig’s product range includes cards, gifts, flowers, experience gifts, and personalized books, and the company’s mobile app provides a convenient way for customers to create personalized products on-the-go. Overall, Moonpig’s easy-to-use website and mobile app, combined with its range of products and delivery options, make it a popular choice for people looking to create unique and thoughtful gifts for their loved ones.
FAQs
1. How long does it take for Moonpig to deliver a card or gift?
Moonpig offers a range of delivery options, including standard delivery and next-day delivery. Standard delivery usually takes 3-5 working days, while next-day delivery is available for orders placed before a specified time (usually around 2pm).
2.Can I track my Moonpig order?
Yes, Moonpig provides order tracking information, including confirmation of dispatch and delivery. Customers can track the status of their orders using the website or mobile app.
3.Does Moonpig offer refunds or exchanges?
Yes, Moonpig offers a refund or exchange if the product is faulty or not as described. Customers should contact Moonpig’s customer service team to arrange a return.
4.Can I cancel my Moonpig order?
Customers can cancel their order within 30 minutes of placing it, as long as the product has not yet been printed or dispatched. To cancel an order, customers should contact Moonpig’s customer service team.
5.Does Moonpig ship internationally?
Moonpig currently ships to the UK, Australia, and the United States. Delivery options and times may vary depending on the destination country.
6.How can I contact Moonpig’s customer service?
Customers can contact Moonpig’s customer service team by phone or email. Contact details are available on the Moonpig website.
