Introduction Of Village-Hotels
Village Hotels is a hotel chain in the United Kingdom with 34 locations across the country. The company offers stylish and affordable accommodations with comfortable beds, great showers, big TVs, and smart gadgets as standard. However, what makes Village Hotels unique is the range of additional amenities available under one roof.
Alongside the hotels, guests can access top-of-the-range Health & Wellness Clubs with state-of-the-art equipment, swimming pools, saunas, steam rooms, whirlpools, and award-winning fitness classes. Village Hotels also have an array of on-site restaurants and bars that offer a variety of dining options, including casual bites and fine dining.
In addition to leisure facilities and dining options, Village Hotels has meeting and event spaces available for hire. Their expert team can help plan and execute events of any size, from intimate gatherings to large-scale conferences and weddings.
Village Hotels aims to provide guests with an all-inclusive experience that goes beyond traditional hotel stays. With a range of amenities and facilities, there’s always something to do and explore at a Village Hotel Club location.
History And Evolution
Village Hotels was founded in 1995 by Gary Davis and Robert B. Cook, who saw an opportunity to create a new kind of hotel experience in the UK. They wanted to offer travelers more than just a place to stay, by providing a range of amenities and facilities all under one roof.
The first Village Hotel was opened in Ashton-under-Lyne, Greater Manchester, and proved to be a success. Over the years, the company continued to expand and open new locations across the UK, with a focus on providing guests with a unique and comprehensive experience.
In 2014, Village Hotels was acquired by private equity firm KSL Capital Partners, which has helped to drive further growth and expansion. The company has continued to innovate and evolve, introducing new facilities and amenities to meet the changing needs of guests.
Facilities And Amenities
Village Hotels offers a range of facilities and amenities to provide guests with a comprehensive and enjoyable experience during their stay. Here are some of the main amenities and facilities available:
- Health & Wellness Clubs: Village Hotels are equipped with state-of-the-art fitness centers, swimming pools, saunas, steam rooms, and whirlpools. Additionally, they offer a wide range of fitness classes, including yoga, Pilates, spinning, and more.
- Restaurants and bars: Each Village Hotel has a range of dining options, from casual bites to fine dining. Guests can enjoy traditional British dishes, international cuisine, and signature cocktails in a variety of settings.
- Meeting and event spaces: Village Hotels have a range of meeting and event spaces available for hire, from boardrooms to large conference rooms and ballrooms. Their experienced team can help plan and execute events of all types and sizes.
- Bedrooms: It offer a variety of room types, including standard, superior, and club rooms. All rooms come equipped with comfortable beds, smart TVs, free Wi-Fi, and coffee and tea-making facilities.
- VWorks: VWorks is a co-working space available at select Village Hotels. Guests can rent desk space by the hour or day, with access to printing, scanning, and copying facilities.
- Car parking: Most Village Hotels have on-site car parking available, often for free or at a reduced rate for guests.
Overall, Village Hotels aims to provide guests with a range of amenities and facilities that go beyond what is typically offered by traditional hotels. Whether guests are traveling for business or leisure, they can enjoy a comprehensive experience all under one roof.
Customer Service Of Village-Hotels
Customer service is a top priority for Village Hotels, and the company takes a number of measures to ensure that guests have an exceptional experience during their stay. Here are some examples of Village Hotels’ customer service initiatives:
- Friendly staff: It hires friendly and helpful staff who are trained to provide exceptional customer service. Staff members are encouraged to be approachable and to go above and beyond to make guests feel welcome.
- Guest feedback: It regularly solicits feedback from guests to understand how they can improve the customer experience. They use this feedback to make improvements and changes as necessary.
- Guest loyalty program: Village Hotels offers a guest loyalty program called Vantage, which rewards guests for staying with the company. Members can earn points for their stays, which can be redeemed for free nights, upgrades, and other perks.
- Flexible booking policies: Village Hotels offers flexible booking policies to make it easier for guests to change their plans if necessary. Depending on the rate booked, guests may be able to change or cancel their reservation without penalty up to a certain time before arrival.
- Accessibility: Village Hotels aims to be accessible to all guests, and offers facilities and services for those with disabilities. This includes wheelchair-accessible rooms, visual and hearing aids, and other accommodations as necessary.
Overall, Village Hotels is committed to providing exceptional customer service and creating a welcoming and comfortable environment for guests. They understand that happy guests are more likely to return and recommend the hotel to others, and therefore take customer service very seriously.
Conclusion
In conclusion, Village Hotels is a unique hotel chain in the UK that offers a comprehensive range of facilities and amenities all under one roof. With over 30 locations, the company provides affordable, stylish rooms equipped with modern gadgets and comfortable beds. But what sets Village Hotels apart is the additional facilities, such as state-of-the-art Health & Wellness Clubs, restaurants, meeting and event spaces, and even co-working spaces.
Village Hotels places a strong emphasis on customer service, hiring friendly and approachable staff who go above and beyond to make guests feel welcome. They also regularly solicit guest feedback and offer a loyalty program to reward frequent guests. Furthermore, Village Hotels is committed to accessibility, offering facilities and accommodations for guests with disabilities.
Overall, Village Hotels provides a unique and enjoyable experience for both business and leisure travelers, making it a popular choice among those looking for a comprehensive hotel experience in the UK.
